Return and Exchange

If you wish to return any product you have purchased and receive a refund, please note that the product may be returned within a maximum period of 14 days from the date of purchase, provided that the product invoice is presented, the product has not been opened, and it is delivered in its original packaging.

Please note that the return period may vary according to the laws applicable in your country, and the refund process may take up to 14 business days depending on your payment method.

Policies

Products purchased through our online website may be returned by contacting our customer service.

The exchanged product will be delivered under the same purchase invoice.

The product may be exchanged or returned within 14 business days if it has not been opened. The customer will bear the shipping fees if there is no error in the shipment.

In some rare cases, if the product has a genuine defect or quality issue, it may be exchanged within 14 business days after verifying that the product has not been used, altered, or damaged by the customer. Al Jazeera Perfumes Company will bear the shipping fees.

Note: The customer is responsible for checking the product within 14 days. No refund or exchange will be accepted after this period, and all invoices must be in good condition at the time of exchange or refund.

How to Exchange, Cancel, and Refund

If you wish to exchange or cancel a purchase, you may contact us at 0097477658588 or by email at [email protected].

Return Policy

Refunds for payments made by credit card depend on your bank. The refund process will begin once we confirm receipt of the product, and the refund process may take up to 14 business days.

For cash on delivery payments, a purchase voucher will be sent to your email account, which you can use to purchase other products from our website. Alternatively, you may receive the order amount by bank transfer, and the refund may take up to 14 business days.

Cancellation

If you wish to cancel your order, you may do so by logging in to your account or by notifying us through the email address [email protected] or our contact number 0097477658588 within 24 hours of purchase.

Exchange Process

If you wish to exchange any of our products, you may do so by logging in to your account or by notifying us through the email address [email protected] or our contact number 0097477658588 within 24 hours of purchase.

Store Policy

If an item was purchased through Dorar Store, it must be returned and refunded at the same place. Refunds will be completed according to the payment method used at the time of purchase, whether cash or credit card.